This Patient Privacy Policy (“Policy”) outlines how Udenz Pay collects, uses, maintains, and discloses information collected from patients (referred to as “you” or “your”) using the Udenz Pay platform and services. This Policy applies to the Udenz Pay website and all services provided by Udenz Pay.

1. Information We Collect

1.1. Personal Identification Information: We may collect personal identification information from you when you interact with Udenz Pay as a patient. This may include your name, email address, phone number, and payment details.

1.2. Appointment Information: We may collect information related to your dental appointments, including appointment times, dentists, and any additional information you provide during the booking process.

2. How We Use Collected Information

2.1. We may collect and use your personal information for the following purposes:

   a) Appointment Booking: We use the information you provide to facilitate the booking of dental appointments through Udenz Pay.

   b) Payment Processing: We collect and use your payment information to facilitate payment transactions for dental services.

   c) Communication: We may use your contact information to communicate with you regarding your appointments, payment confirmations, and service-related updates.

   d) Service Improvement: Your information helps us understand your needs and preferences, enabling us to enhance and customize our services to better serve you.

3. How We Protect Your Information

3.1. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on Udenz Pay.

3.2. We use SSL encryption and adhere to industry-standard security practices to safeguard your information.

4. Sharing Your Personal Information

4.1. We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third-party service providers who assist us in operating our platform and delivering services. However, they are bound by confidentiality obligations and are prohibited from using your information for any other purpose.

5. Compliance with Laws

5.1. We will disclose your personal information if required by law or to protect our rights, comply with a court order, or respond to a lawful request from public authorities.

6. Third-Party Websites

6.1. Udenz Pay may contain links to third-party websites or services. These external sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

7. Changes to this Privacy Policy

7.1. Udenz Pay reserves the right to update or change this Privacy Policy at any time. We encourage you to review this Policy periodically.

8. Your Acceptance of these Terms

8.1. By using Udenz Pay as a patient, you signify your acceptance of this Patient Privacy Policy. If you do not agree to this Policy, please do not use our platform.

9. Contact Us

9.1. If you have any questions about this Patient Privacy Policy, the practices of Udenz Pay, or your dealings with our platform, please contact us at support@udenz.ae.

By using Udenz Pay as a patient, you acknowledge that you have read, understood, and agreed to this Patient Privacy Policy.